ServiceNow Lead / Architect (Financial Services Focused) - 1773

Location: Remote (New York/East Coast Preferred)
Employment Type: Full-Time
Salary Range: $140K - $169K
Visa: Considered

Overview
We are seeking a ServiceNow Lead / Architect to drive the design, delivery, and ongoing evolution of ServiceNow solutions within a Financial Services environment. This role serves as the technical owner of the platform, providing architectural leadership while mentoring a team of developers and ensuring scalable, high-quality implementations.
The ideal candidate brings deep expertise in Customer Service Management (CSM) and Financial Services Operations (FSO), along with hands-on development experience and the ability to lead complex enterprise initiatives from discovery through production support.

Key Responsibilities

Technical Leadership & Architecture

Act as the primary technical owner of the ServiceNow platform and related solutions.
Lead and mentor a team of developers, providing guidance on design, development, and best practices.
Translate business requirements into scalable technical solutions aligned with ServiceNow architecture standards.
Establish and enforce development standards, governance, and platform health monitoring.

Solution Design & Delivery

Design and implement solutions across CSM and Financial Services Operations (FSO) modules.
Lead full lifecycle implementations including:
- Requirements discovery
- Solution architecture
- Development and configuration
- Testing and deployment
- Post-production support
Drive greenfield implementations, enhancements, and platform modernization initiatives.
Build and customize complex workflows, integrations, and case management solutions supporting financial transaction disputes and fraud processing (Visa/Mastercard environments preferred).

Development Oversight

Participate in Agile sprint planning, development reviews, and release cycles.
Perform code and design reviews to ensure quality, performance, and maintainability.
Oversee configuration and scripting including:
- Business Rules, Client Scripts, UI Policies, UI Actions
- Script Includes, ACLs, Service Portal components
- Integrations via REST/SOAP, Integration Hub, and APIs
Manage deployments, instance upgrades, cloning, and migration across environments.

Collaboration & Governance

Work cross-functionally with business stakeholders, architects, analysts, and delivery teams.
Contribute to user story refinement, estimations, and technical documentation.
Support Center of Excellence (CoE) initiatives, including knowledge transfer and training programs.
Stay current with new ServiceNow capabilities, including Now Assist and emerging platform features.

Required Qualifications

Proven experience as a ServiceNow Technical Lead, Architect, or Senior Developer.
Hands-on expertise with:
- Customer Service Management (CSM)
- Financial Services Operations (FSO)
- Now Assist
Demonstrated experience leading development teams and client-facing implementations.
Strong scripting experience (JavaScript within ServiceNow framework).
Experience delivering at least one full greenfield ServiceNow implementation.
Deep knowledge of ServiceNow platform capabilities, integrations, and deployment lifecycle.
Experience integrating with third-party systems using REST, SOAP, or Integration Hub.
Strong understanding of ServiceNow development best practices and governance.
Excellent communication and stakeholder management skills.

Certifications (Preferred / Expected)

ServiceNow Certified System Administrator (CSA) – Required
At least one Implementation Certification (e.g., FSO, CSM, ITSM, HRSD, or GRC)
Financial Services Operations certification strongly preferred.

Key Success Traits

Strong leadership mindset with a hands-on approach.
Ability to operate in fast-moving, client-driven environments.
Analytical problem solver with a focus on scalable solutions.
Self-motivated, collaborative, and delivery-focused.