ServiceNow Lead / Architect (Financial Services Focused) - 1773

Location: Remote (New York/East Coast Preferred)
Employment Type: Full-Time
Salary Range: $140K - $169K
Visa: Considered


Overview
We are seeking a ServiceNow Lead / Architect to drive the design, delivery, and ongoing evolution of ServiceNow solutions within a Financial Services environment. This role serves as the technical owner of the platform, providing architectural leadership while mentoring a team of developers and ensuring scalable, high-quality implementations.
The ideal candidate brings deep expertise in Customer Service Management (CSM) and Financial Services Operations (FSO), along with hands-on development experience and the ability to lead complex enterprise initiatives from discovery through production support.

Key Responsibilities

Technical Leadership & Architecture

• Act as the primary technical owner of the ServiceNow platform and related solutions.
• Lead and mentor a team of developers, providing guidance on design, development, and best practices.
• Translate business requirements into scalable technical solutions aligned with ServiceNow architecture standards.
• Establish and enforce development standards, governance, and platform health monitoring.

Solution Design & Delivery

• Design and implement solutions across CSM and Financial Services Operations (FSO) modules.
• Lead full lifecycle implementations including:
  • Requirements discovery
  • Solution architecture
  • Development and configuration
  • Testing and deployment
  • Post-production support
• Drive greenfield implementations, enhancements, and platform modernization initiatives.
• Build and customize complex workflows, integrations, and case management solutions supporting financial transaction disputes and fraud processing (Visa/Mastercard environments preferred).

Development Oversight

• Participate in Agile sprint planning, development reviews, and release cycles.
• Perform code and design reviews to ensure quality, performance, and maintainability.
• Oversee configuration and scripting including:
  • Business Rules, Client Scripts, UI Policies, UI Actions
  • Script Includes, ACLs, Service Portal components
  • Integrations via REST/SOAP, Integration Hub, and APIs
• Manage deployments, instance upgrades, cloning, and migration across environments.

Collaboration & Governance

• Work cross-functionally with business stakeholders, architects, analysts, and delivery teams.
• Contribute to user story refinement, estimations, and technical documentation.
• Support Center of Excellence (CoE) initiatives, including knowledge transfer and training programs.
• Stay current with new ServiceNow capabilities, including Now Assist and emerging platform features.

Required Qualifications

• Proven experience as a ServiceNow Technical Lead, Architect, or Senior Developer.
• Hands-on expertise with:
  • Customer Service Management (CSM)
  • Financial Services Operations (FSO)
  • Now Assist
• Demonstrated experience leading development teams and client-facing implementations.
• Strong scripting experience (JavaScript within ServiceNow framework).
• Experience delivering at least one full greenfield ServiceNow implementation.
• Deep knowledge of ServiceNow platform capabilities, integrations, and deployment lifecycle.
• Experience integrating with third-party systems using REST, SOAP, or Integration Hub.
• Strong understanding of ServiceNow development best practices and governance.
• Excellent communication and stakeholder management skills.

Certifications (Preferred / Expected)

• ServiceNow Certified System Administrator (CSA) – Required
• At least one Implementation Certification (e.g., FSO, CSM, ITSM, HRSD, or GRC)
• Financial Services Operations certification strongly preferred.

Key Success Traits

• Strong leadership mindset with a hands-on approach.
• Ability to operate in fast-moving, client-driven environments.
• Analytical problem solver with a focus on scalable solutions.
• Self-motivated, collaborative, and delivery-focused.