Lead Tools Support Engineer - 1657

Location: Coppell, TX – Hybrid – 3 days onsite
Relocation: No
Employment Type: Contract to hire – contract term 12 months
Residency Requirements: Those authorized to work in the US are encouraged to apply. Client cannot sponsor or transfer visas at this time.

Must have:

Experience in managing licenses, creating users, and setting up projects.
Micro Focus ALM/QC/Octane Administration
Installation, upgrades, patch implementation, and environment design.
Customization of user roles, workflows, and project entities.
Cross-project customization and template development
Scripting and Automation
Proficiency in VB scripting and Microfocus QC/ALM OTA API.
Experience with automating repetitive tasks and tool-related scripting.
SQL Query Development
Ability to write and execute SQL queries for data extraction, reporting, and customization.
Integration with Other Tools
Experience integrating ALM with Micro Focus and third-party tools.
Tool Configuration and Customization
Ability to configure dashboards, develop custom reports, and create workflow designs.
Monitoring and Maintenance
Proactive monitoring of ALM environments, servers, databases, and license usage.
Project Migration and Management
Experience migrating projects to newer versions of ALM and maintaining ongoing usage.

Job Responsibilities

Micro Focus ALM Admin
Responsible to administrate QC server licenses.
Responsible for creating new users.
Responsible for creating new projects.
Usage Monitoring and reporting.
Quality Center Customization support.
Work closely with all engineering domains to support ALM tool related topics.
Support PMT organization to deploy current and new tools suites to engineering projects.
Develop training material and train users on using the ALM tool per the process.
Develop training material and train team on how to support ALM tool for user community.
First point of contact to users on ALM tool related topics i.e., tool usage, issue resolution, etc.
Support users by creating tool related scripting and automation of repetitive tasks.
Support engineering teams to extract charts and dashboards from the ALM tools.
Support Configuration Manger, Change and Problem Resolution manager to monitor and extract audit reports from the ALM tools.
Pilot new tools, perform tests with IT organization before upgrade or new tool roll out.
Monitoring
Support multiple projects across different time zones.
Administrative tasks for Application Maintenance
Microfocus QC / ALM / Octane installation, upgrade and environment design
Migration of projects to latest version of the application
New patch implementation
Validation and verification of the upgraded environment and projects
Microfocus QC /ALM / Octane project creation and maintenance
Monitor and proactive management of centralized shared tools services such as license servers, databases, application services and infrastructure that underpins these.
Integration with other Microfocus and 3rd Party tools with QC / ALM / Octane
Administrative tasks for implementing MF QC / ALM functionality.
Experience implementing new functionality.
Customization and configuration of the project as per the project requirement (user roles, project entities, Alerts, Workflows etc.)
Designing and developing workflows and configurations
Development of template projects and cross project customization
Customizing within the dashboard/reporting module
Identify, analyze, and mitigate project and operational risks.
Ability to coordinate activities with various technical teams (network, database, and architecture) to structure solutions.
Development and communication of tool usage

Job Summary

In this position, you will support engineering project teams on ALM tools related topics such as – tool roll out, configuring tools to project and business needs and training. Additionally, you will be the first point of contact for user management, troubleshooting, co-ordination with IT on ALM tool related topics.
Ability to work effectively across functional and geographic boundaries in the interest of the customer and business (required)
Excellent organizational and interpersonal skills (required)
Excellent time management skills (required)
Excellent written and verbal communication skills (required)
Excellent analytical and problem-solving skills (required)
Ability to work independently with minimal supervision (required)