Salesforce Business Analyst - Healthcare Platforms – 1770

Location: Remote within the U.S.
Employment Type: Full-Time, salaried w/benefits
Salary Range: $90K-$99K
Visa Restrictions: We are currently only able to consider candidates who are authorized to work in the U.S. without sponsorship.

Role Overview
We are looking for a Senior Business Analyst to take end-to-end ownership of business processes supported by Salesforce within a healthcare environment. This role sits at the intersection of operations, technology, and strategy, translating real-world workflows into scalable system solutions. You will work closely with operational leaders, product owners, and delivery teams to ensure Salesforce enhancements are purposeful, well-defined, and aligned with business outcomes.

This is a hands-on role requiring both functional expertise and the ability to guide Salesforce initiatives from concept through delivery.

Key Responsibilities

• Serve as a subject-matter expert for Salesforce-based solutions, providing both functional and technical guidance across initiatives
• Lead analysis and execution of Salesforce enhancements, ensuring solutions are practical, scalable, and aligned with operational goals
• Take ownership of healthcare provider-related workflows supported by Salesforce, ensuring systems reflect real operational needs
• Develop a deep understanding of end-to-end provider operations, including onboarding, credentialing, ongoing maintenance, and offboarding
• Partner with stakeholders to clarify business problems, validate assumptions, and ensure requests are grounded in true business drivers
• Translate business objectives into clear, actionable, and testable functional requirements
• Create process maps, workflow diagrams, and gap analyses to identify inefficiencies and improvement opportunities
• Facilitate stakeholder workshops, discovery sessions, and requirement reviews to build shared understanding and alignment
• Ensure proposed solutions align with operational realities, regulatory considerations, and system constraints
• Manage and refine the product backlog, including defining user stories, acceptance criteria, and prioritization
• Act as the primary point of coordination between business teams and technical delivery teams throughout the development lifecycle
• Support Agile delivery practices, contributing to sprint planning, backlog grooming, and solution validation

Required Skills & Experience
(Bold items are required)

• Salesforce platform experience (functional and/or technical)
• Healthcare industry experience, ideally supporting provider-focused operations
• Demonstrated success as a Senior Business Analyst supporting complex business systems
• Strong understanding of provider lifecycle processes, including credentialing and compliance-driven workflows
• Extensive experience with requirements elicitation, documentation, validation, and traceability
• Proven ability to perform process analysis, workflow design, and business process optimization
• Experience working in Agile or Scrum delivery environments
• Strong analytical mindset with the ability to question assumptions and uncover root causes
• Excellent communication and stakeholder engagement skills, with the ability to translate business needs into technical direction

What Success Looks Like

• Business needs are clearly defined, validated, and translated into actionable Salesforce solutions
• Stakeholders trust the analysis and guidance provided
• Delivery teams receive well-structured, unambiguous requirements
• Salesforce enhancements measurably improve operational efficiency and user experience