Help Desk Technician (Hybrid) - Paramus Area , NJ - 1754


Location: Paramus Area , NJ - 3 days in the office and 2 days at home. This is subject to change. 
Salary: $75K-$95K - This is a non-exempt position (eligible for OT)
Position Type: Permanent; Direct hire
Residency Requirements: US Citizens and all other parties authorized to work in the US are encouraged to apply.
Our client, a professional services organization, is seeking a Help Desk Technician to deliver front-line technical support for staff and end users. This role involves troubleshooting hardware, software, and mobile devices; supporting video conferencing tools; maintaining equipment inventory; and ensuring all activities are documented in the ticketing system.

Key Responsibilities

• Provide day-to-day support for desktops, laptops, printers, and mobile devices.
• Troubleshoot Microsoft Windows 11, Microsoft 365 (Outlook and Word), and iManage (preferred but not required).
• Support video conferencing platforms such as Teams and Zoom.
• Maintain and track equipment inventory.
• Document support activities and resolutions in the ticketing system.
• Travel periodically to additional offices and during buildouts/expansions.
• Provide occasional shift coverage or extended hours as needed.

Qualifications

• Excellent written and verbal communication skills with strong interpersonal ability.
• Aptitude for learning new tasks and following established procedures.
• Strong documentation skills; ability to work both independently and collaboratively.
• Prior experience in a professional services or client-facing environment preferred.
• Associate’s or Bachelor’s degree in Information Systems or related field, or equivalent work experience, preferred.