Service Rep - 1260

Lodi, CA

Division Service Rep - 1260

Location: Lodi, CA
Position type: $50K - $60K
Direct hire/Contract: Direct hire/Perm position
Travel: 20% of the time

Responsibilities:

Answers dealer product questions and concerns by utilizing existing material such as manuals and engineering releases.
Resolve all dealer customer service issues in a timely manner to contribute to customer satisfaction of Kubota Products.
Conduct service product training for dealer technicians and personnel, supplying up to date changes and information on all products.
Maintain and process dealer certifications.
Maintain training component inventory and other related data for use by service department personnel.

Minimum experience:

Specialized Agricultural training in either college or vocational tech school and up to 2 years related experience. 3-4 years hands on experience preferred.
Technical knowledge of tractors and related equipment.
Good customer relation skills, including dispute negation skills.
Effective writing and verbal communication skills.
Proficient computer skills including Microsoft Office and Lotus Notes.
Must be able to read, write and communicate in English.
Work with Tractors, Compact Construction Equipment, and Mowers as well as office equipment including computer, copier, fax, phone, printer
Must be able to lift up to 50 lbs, efficiently identify/handle objects and stand for extended periods of time. The position will require walking, standing and sitting at a computer