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Service Rep - 1260

Lodi, CA
Division Service Rep - 1260
 

Location: Lodi, CA
Position type: $50K - $60K
Direct hire/Contract: Direct hire/Perm position
Travel: 20% of the time


Responsibilities:
  • Answers dealer product questions and concerns by utilizing existing material such as manuals and engineering releases.
  • Resolve all dealer customer service issues in a timely manner to contribute to customer satisfaction of Kubota Products.
  • Conduct service product training for dealer technicians and personnel, supplying up to date changes and information on all products.
  • Maintain and process dealer certifications.
  • Maintain training component inventory and other related data for use by service department personnel.
 
Minimum experience:
  • Specialized Agricultural training in either college or vocational tech school and up to 2 years related experience. 3-4 years hands on experience preferred.
  • Technical knowledge of tractors and related equipment.
  • Good customer relation skills, including dispute negation skills.
  • Effective writing and verbal communication skills.
  • Proficient computer skills including Microsoft Office and Lotus Notes.
  • Must be able to read, write and communicate in English.
  • Work with Tractors, Compact Construction Equipment, and Mowers as well as office equipment including computer, copier, fax, phone, printer
  • Must be able to lift up to 50 lbs, efficiently identify/handle objects and stand for extended periods of time. The position will require walking, standing and sitting at a computer
 
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